I booked my 20,000 mile service for a Tuesday morning at 7:00, right when they open. I also booked a loaner car because I work on the other side of the Twin Cities and couldn't wait for the service to be completed. When I arrived, it was obvious that they were short staffed and there was one other person ahead of me. Dennis, the only person that was there to help intake cars, was EXTREMELY polite and worked very fast to get the people through the process as smoothly and quickly as possible. I can't count how many times he apologized during the car check out process for taking so much time. He was very sincere. It wasn't just something he was programmed to say. I got a very nice Nissan Rogue Sport as a loaner car and was still out the door at 7:15. Dennis called me about 11:00 and, after apologizing again for the morning, said that the car was finished and that I could pick it up any time. He said that it was in good shape and that there was nothing out of the ordinary that needed attention. I told him that the side mirror housing was broken and asked if he could get me an estimate on how much it would be to replace. He said he noticed the mirror but didn't say anything because I hadn't mentioned it. He also said he'd be happy to get me a quote and asked if could he call me back with it. I said that was fine and less than 15 minutes later he called back with a quote that was, literally, half of what I expected. I said I'd do it at the next service and he told me just to let them know and they'd order the part. ABSOLUTELY NO PRESSURE AT ALL! I SO love working with this service team. They do their job, they are helpful beyond helpful and they don't ever pressure me to get something I don't need or want right now. I can't say enough about this service team. When I went back in the afternoon to pick up my car, I met Steve Tursso, Service Manager, who remembered me by name and went out of his way to talk to my son and me while our car was brought up. It is just a pleasure to work with this service department. Thank you.
I have been doing business with Morrie's Brooklyn Park for over 14 years. Always great service and done in a timely manner.
Chris in the Service Dept was amazing. He kept me updated, explained my options and ensured that I knew all that was done to my vehicle. Everyone involved also did a great job. I highly recommend them!!
I recently bought a Nissan Titan XD from Morries after months of wheeling and dealing with other dealerships. I saved thousands of dollars by buying from Morries and the customer service during this purchase was outstanding. My salesman (Thai Vang) was very helpful and great to deal with. I definitely would purchase another vehicle from Morries and highly recommend them.
Dennis did a great job analyzing the problem with our Rogue and then made sure it was taken care of, he even supplied us with a loaner car
Dennis was outstanding to work with! I look forward to going back for all of my service needs. Highly recommended
One of the best buying experiences! Everyone was friendly and attentive. David the salesman was very patient with my parents, it’s a great thing he is bilingual and was able to help them better understand the process and services that were offered. Even though we came last minute on a Saturday night he stay well past closing time to make sure the paperwork was submitted. My parents felt welcomed and are very happy with the experience they got when they purchase their new vehicle, they even want to come back to get another car in the near future! Overall one of the best customer service experiences we have got, I can’t say enough good things about this place and their employees. If you are looking to buy a Nissan or any other vehicle look no further.
I was blown away by the service department. If you’re looking to service your Nissan GO TO THIS LOCATION!
My Subaru was totaled by a reckless driver and I had it towed to Morrie's. The next day I was contacted by Riley who asked if there was anything he could do to help me. Since i was pretty shell-shocked and about to get on a plane for London I asked if he could help me find a car. The next day he had several at that showroom waiting for me to test drive. He was knowledgeable, enthusiastic and extremely helpful. Working with him and the team at the Nissan dealership was a pleasure. He found me the perfect vehicle in no time flat and made the whole experience easy and fun.
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